Ok, so this story isn’t actually very interesting but the photo that accompanies it is so fucking brilliant I couldn’t not write about it. A 38-year-old woman called Dawn Bailey recently went to papers with the heartbreaking story about Deliveroo charging her for a KFC but failing to deliver. Godammit! The injustice!
Dawn told Stoke-on-Trent Live how a mix-up with her address left her and her family hungry and £28.29 out of pocket. She had wanted to treat her daughter Erica to a bucket of KFC for her birthday along with her other kids and their grandmother but she had accidentally left her former address as well as her current address on her Deliveroo account. When the food ended up going to her former address, Dawn wasn’t happy. Here’s what she had to say:
I was going into hospital the next day, which was Erica’s birthday, so we decided to have her treat the night before and she wanted KFC.
I put this address in but my phone is linked to my old address… so it somehow changed to that one, but left both house numbers.
The delivery driver rang me because he had gone to the previous address.
I realised what had happened and explained to him I was really sorry.
I asked if he could still deliver it – I offered to pay extra for his fuel and said if it was cold it would be my fault, but he said he couldn’t and I wouldn’t be getting my payment back.
I don’t understand why no one called to check the address when there were two house numbers on the order – there was obviously some mistake.I was really angry.
The only reason for getting a takeaway was for my daughter’s birthday.
I eventually ended up going on Just Eat and ordering pizza, and spending another £20
Dawn has now said she will NEVER be using Deliveroo again:
I was fuming. It’s daylight robbery. It was my technical error so if it turned up late and cold I didn’t mind that, but I should still get the food. I usually use Just Eat or Foodhub and I’ve never had this problem with them. It was the first time and the last time I will use Deliveroo.
A spokesman for Deliveroo says that Dawn has now been issued with a refund but I doubt it’ll stop her from telling her fascinating tale of injustice at every given opportunity.